Technical Support

Unit condition *

Brand new — arrived faulty (never worked) Worked fine, then stopped working Never worked quite right from the start Physical damage (drop, liquid, etc.)

Power supply type *

Input source into the Templo unit *

Guitar or bass (instrument level) Condenser microphone Dynamic microphone Line-level source (keyboard, interface, mixer output) Other

Is 48V phantom power switched ON on your interface or mixer? *

Yes — phantom power ON No — phantom power OFF My device doesn't have phantom power Not sure

Output destination — what does the unit feed into? * Check all that apply — helps us understand your setup

Describe your full signal chain * e.g. Guitar → Templo 2 Track → other pedals → amp input

What type of issue are you experiencing? * (check all that apply)

No sound / completely silent Distorted or clipping sound when it shouldn't be Hum, buzz, or noise Intermittent — cuts in and out One channel only (if stereo unit) LED / switching not working Physical / mechanical issue (knob, jack, switch) Other

Describe the noise *

Low hum (60Hz / mains hum) High-pitched whine or squeal Crackle or static Digital artifacts / stuttering Broadband hiss Other / unsure

Does the issue persist when the unit is bypassed or removed from the chain? *

Yes — issue persists without it No — issue disappears when bypassed Haven't tested this

Have you tried different cables? *

Yes — same problem No — haven't tried

Describe the problem in detail * When did it start? Under what conditions? What changed?

Link to a video or audio clip (optional) Upload to YouTube, Dropbox, Google Drive, etc. and paste the link here

We'll review your submission and respond within 1–2 business days. Please do not send multiple submissions for the same issue.

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